Terms and Conditions
These Terms and Conditions set out the rules for using the Extreme Spins online casino platform and describe the relationship between our company and you as a user in Canada. We provide services under the terms below, and by registering or using our site you agree to comply with these rules. If you are unsure about any point, contact our support team before you continue.
Account responsibilities
You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account. Keep your login and password secure and notify us immediately if you suspect unauthorized access. We may suspend or close accounts where we detect multiple registrations, fraud, collusion, or misuse of the platform. You must not share accounts or engage in activity intended to bypass system controls.
Eligibility requirements
To open an account you must meet the minimum legal age in your province and provide accurate personal information. We require that you are located in a jurisdiction where online gaming is permitted and that you are not subject to any self-exclusion or regulatory restriction. We reserve the right to refuse registration or restrict access where applicable laws or our checks indicate ineligibility.
Acceptable platform use
Use of the site must be lawful and in line with these Terms. Prohibited behaviour includes attempting to manipulate games, using automated software to interact with the platform, attempting chargebacks without first contacting us, or engaging in abusive conduct toward staff or other users. We may limit, suspend, or terminate accounts for breaches of acceptable use.
General bonus and promotion rules
Promotions, welcome offers, and any bonus activity are subject to specific terms and conditions that apply in addition to these Terms. Bonuses may carry wagering requirements, game restrictions, maximum bet limits, and expiry windows. We do not guarantee the availability of any promotion in every Canadian province; eligibility is determined at the time of activation in the cashier. Always review the applicable promotion rules before opting in.
Deposits and withdrawals
Verification
We require identity and payment method verification before permitting withdrawals. Verification may include government ID, proof of address, and proof of ownership of payment instruments. Processing of withdrawals may be paused until checks are complete.
Processing and limits
Payment methods, processing times, and limits are displayed in the cashier and may vary by method and region. We may impose deposit or withdrawal limits, including periodic or per-transaction caps, to comply with risk controls or regulatory obligations. Any fees charged by banks or payment providers are the responsibility of the user unless stated otherwise.
Dispute resolution
If you have a dispute, contact our support team so we can attempt to resolve the matter promptly. If we cannot reach an agreement, the dispute may be handled through the independent complaint procedure identified in the account area where applicable. Using the platform does not waive your legal rights under Canadian law.
Updates to terms and conditions
We may update these Terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of ExtremeSpins following publication of changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you should stop using the service and close your account.